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CUMULUS ESTATE WINES PTY LTD : TERMS & CONDITIONS

Cumulus Estate Wines Pty Ltd ABN 49 107 786 318. This website is owned and operated by Cumulus Estate Wines. By accessing or using our website(s), or by ordering any product from us, you are deemed to have read, understood and agreed to the following Terms of Use, which include our Privacy Policy. If you do not agree with any of these Terms, you must not use our website(s) or place orders for any products.

You may not order wine, or have wine delivered to anyone, if you or that person are under 18 years of age at the time of ordering. You must confirm your agreement with this explicitly at the time of ordering.

When you place an order for wine on our website, and you choose online payment as your method of payment, this payment will be processed by a secure online payment gateway. If you fax or post your order to us, your order will be processed directly using other secure methods.

Your order will be fulfilled by Cumulus Estate Wines from our winery at 892 Dadvys Plains Rd, Cudal, NSW 2864. Our Order will be delivered to your nominated delivery address within 5 to 10 business days. Delivery delays may occur as a result of factors out of the control of Cumulus Estate Wines and Cumulus is not responsible for any such delays

In rare cases where the ordered stock is not available, Cumulus Estate Wines reserves the right to substitute this wine with another similar wine that is of equal or higher value. In most instances, if the current vintage of the advertised wine is no longer available, the next vintage of the same wine will be delivered. Cumulus Estate Wines will do this at its sole discretion, and they will also guarantee the quality of any replacement wines.

Security Policy

When providing or updating personal information, or when purchasing from Cumulus Estate Wines, your financial details are protected through a secure server using 128-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our privacy or security policies, please contact our customer support centre.

Returns Policy & Freight Rates

Buy purchasing wine from our Wine Club, this automatically gives Cumulus permission to add your details to the Cumulus Estate Wines e-newsletter mailing list. Wine is available to order in multiples of 6 or 12. Freight rates vary from time-to-time, and are also a function of your delivery postcode, and details are available before you checkout on the website. Normal delivery lead times are 5 - 10 working days. Please note, we can only ship to addresses within Australia.

Delivery instructions are a guide only and Cumulus Estate Wines cannot guarantee that on all deliveries these instructions will be followed. If the customer is not in attendance when a delivery is attempted and no further instructions have been issued by the client, the item or items will be returned to the local depot where they can be collected upon signature. A card will be left in your letter box to advise of the collection point. Items will be held for 7 days. After this time uncollected items will be returned to Cumulus Estate Wines. Please note if wine is to be resent to a customer under these circumstances, further full delivery charges will apply.

Cumulus Estate Wines guarantees the quality of all products that are sold and delivered to clients through our online facilities. If the client has valid reasons for return of stock, contact our customer service team on info@cumuluswines.com.au with details. Our customer service team with review any issues on a case by base basis.

Customer Service Policy

Cumulus Estate Wines is committed to providing exceptional customer service and quality products to our customers. We endeavour to make sure that all products listed on our website are currently in stock and pricing is correct.

Should you have any queries you can also contact us using the following details:

Cumulus Estate Wines
Customer Service
892 Davys Plain Rd
Cudal NSW 2864
Phone: (02) 6390-7900
Email: info@cumuluswines.com.au

 

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